Refund Policy
Weddings
All payments for wedding services are refundable for 3 days from the time of purchase.
Cancellations must be provided in writing by 12AM CST to
csd@bellapictures.com. Any subsequent cancellation of the wedding services
is subject to a $1,250 cancellation fee and refunds will only be made for payments
made in excess of that amount. All payments for wedding services are non-refundable
within 60 days of the wedding date.
If your wedding services are rescheduled due to a change in the wedding date, we
will accommodate the change, provided that the new date and time do not conflict
with our schedule. If we are unable to provide coverage at the new date and time,
the refund policy stated above will apply. In the event we agree to a rescheduled
wedding date for the services, the prices listed above may be modified by Bella
Pictures to our then-current market rate and/or Bella Pictures reserves the right
to recoup any fees already paid to Bella photographers or filmmakers for rescheduled
services. Reductions in contracted hours may result in reassignment of your photographer
without your approval. You will be ineligible to request a change in your assigned
photographer under any of the following conditions: i) your wedding is booked less
than 4 months from the wedding day, or ii) your Wedding Planner is not completed
less than 45 days from your wedding day. A link to your on-line Wedding Planner
will be emailed to you within 14 days of booking with Bella Pictures and contains
critical information regarding the start time and exact locations for all venues
selected to be included in your wedding day coverage. Bella Picutres reserves the
right to terminate this contract in the event you do not respond to requests to
complete the Wedding Planner.
Engagement, Bridal, and Portrait Sessions
With the purchase of an Engagement, Bridal, or Portrait Session, you will receive
the best images that your photographer selects from your one hour shoot. These images
will be delivered to you online and be available for download via high resolution
digital download at your Bella online wedding website. Engagement, bridal or portrait
sessions will take place at one location only. Cancellation or rescheduling of an
engagement, bridal, or portrait session within 7 days of the scheduled date will
incur a fee of 100% of the associated engagement session fee listed on our website.
Engagement, bridal or portrait sessions will take place at one location only. Cancellation
or rescheduling of an engagement, bridal, or portrait session within 14 days of
the scheduled date will incur a fee of 50% of the associated engagement session
fee listed on our website. All engagement, bridal, and portrait sessions must be
scheduled 30 days before the desired date and include an alternative site to accommodate
inclement weather. Weather does not constitute a valid reason for cancellation of
the engagement session. Late arrival to your engagement, bridal, or portrait session
will reduce the total time for the session, with no reduction in the session fee.
Other Terms and Conditions:
The liability of Bella Pictures and any of its third party service providers shall
be limited only to the purchase price for the photographic and/or video services
provided. You agree to release and hold harmless Bella Pictures and any of its third
party service providers from any and all other claims arising out of this agreement.
Bella Pictures may terminate this agreement for convenience by giving you notice
of termination at least ninety (90) days prior to your wedding date. Upon such termination,
Bella Pictures shall pay to you a full refund of any amounts previously paid by
you to Bella Pictures under this agreement. In the event of such termination, you
agree that Bella Pictures shall not be liable for any indirect, incidental, special
or consequential damages of any kind, and that the total liability of Bella Pictures
shall be limited to such full refund amount.
Bella Pictures and any of its third party service providers will not be liable or
otherwise responsible for any failure or delay in providing its services under this
agreement due to any events beyond the reasonable control of Bella Pictures including,
but not limited to, acts of God or elements of nature (including fire, flood, earthquake,
storm, hurricane, or other casualty), war, civil commotion, labor disputes, strikes
governmental regulation or restriction and weather conditions.
Bella pictures and/ or your assigned photographer and filmmaker own the images produced
in conjunction with this contract, including all copyrights in such images. Bella
Pictures grants you the right to use these images for your personal use only. You
do not have the right to use these images for profit or in any commercial, advertising,
or third party publication (with the exception of printed engagement and wedding
announcements).
You hereby grant Bella Pictures permission to use copies of the photographs and
video(s) produced for you under this service agreement, including your image, likeness
and voice contained therein, for limited marketing purposes in perpetuity.
You are responsible for any and all permits, licenses and approvals needed for Bella
to photograph and perform photography and video services, if applicable, at any
location. The filmmaker and/or photographer are not responsible for lighting restrictions
imposed at any of the venues chosen for your event, whether known or unknown by
you prior to your wedding day. They will make every professional effort to maximize
the quality of image given the environment in any location that you have chosen,
but we are not liable for circumstances outside of our control.
All modifications to contracted services are subject to applicable pricing and promotions
at the time of the requested change. Bella Pictures reserves the right to charge
additional fees if the provision of contracted services requires translation from
languages other than English.
Bella Pictures requires a meal be provided for each photographer and filmmaker,
the cost not to exceed $30 per person and one 15 minute break per person for services
exceeding 6 hours. In the event that you request photography or videography time
above the number of hours designated in this agreement and/or the length of the
event exceeds the time specified in this agreement, requiring photography or videography
time above the number of hours designated in this agreement, Bella Pictures will
make reasonable efforts to accommodate your request. Additional photography or videography
time will be billed at Bella Pictures' current hourly rate for your wedding location
listed on our website. You will also be responsible for any incremental out-of-
pocket expenses that Bella Pictures incurs in accommodating your request. If the
event lasts past 11:00pm, and you authorize the photographer(s) or filmmakers(s)
to continue taking photographs or video past such time, unless otherwise specified
in this agreement, you will be responsible for providing hotel accommodations for
the photographer(s) and filmmaker(s), if applicable.
This agreement includes the purchase of the original photographs produced and edited
by Bella Pictures, and the resulting digital negatives which will be made available
to you via high resolution digital download or DVD-R media approximately 30 days
after the wedding date. You will receive a subset of images selected at the discretion
of Bella’s professional editors via high resolution digital download. This
selection will reflect the best in artistic and technical merit that also tell the
story of your wedding day and will be print ready. The entire body of work produced,
including outtakes, can be made available for purchase separately at an additional
cost. Bella Pictures intends to capture all anticipated images of the important
moments in your day but makes no guarantee to capture any specific image or scene.
Standard image correction, including color balance and red-eye reduction will be
performed on the selected images for the purpose of prints and albums. More comprehensive
manipulation of images is available at an additional cost, or as specified in the
Details of Wedding Coverage.
With the purchase of a custom design Bella Pictures album to include the flush mount,matted,
wedding book and unique gift book products, Bella Pictures will provide up to two
album drafts (initial draft and one album revision) as part of this service agreement.
Feedback on each album draft is due back to Bella within 30 days of delivery of
the draft to you. Complex revision requests (such as those requesting extensive
retouching or changing the album design style) may incur a revision fee. If a revision
fee applies, you will be contacted with a quote before the changes are made. Additional
draft fees apply if you request drafts beyond your allotted two drafts.
With the purchase of a standard layout Bella Pictures album to include the photobook
and photomount products, you will be provided with a proof as part of this service
agreement. The sole purpose of the proof is to verify that all of your selected
images were included in the album. Any revision requests to a standard layout album
will incur a design fee of $100 or more, depending on the complexity of the requested
revision.
Completion of your album will take approximately 6 months from start to finish and
is dependent on your active participation. In the event you have not completed the
design of your wedding album within twelve months after your wedding date, or you
have been non-responsive to repeated requests for input and/or approval for a period
of six consecutive months, Bella will deem your account to be inactive and the obligations
under this agreement to be completed.
Your purchase of Bella Pictures video services may include two video pieces: a Highlight
Reel and a Full Length Reel. The length of the video depends on the length of your
wedding, and the professional discretion of the editor. The Highlight Reel is a
short piece (5-7 minutes) that is a professionally edited montage of the footage
of your day. The Full Length Reel (45-90 minutes) is a minimally edited documentary
piece. Bella Pictures will provide you with a first draft of your Highlight Reel
within approximately six to eight weeks after your wedding, and you will be required
to provide editing feedback within three weeks after delivery of the first draft
of your Highlight Reel. If you do not provide editing feedback within three weeks
after delivery of the first draft of your Highlight Reel, then Bella Pictures will
consider the first draft delivered to be the final draft at that time. If you provide
editing feedback and changes are made to the first draft of your Highlight Reel,
your approval or editing feedback is required within five days after delivery of
the second draft of your Highlight Reel. If you do not provide feedback within five
days after delivery of the second draft of your Highlight Reel, then Bella Pictures
will consider the second draft delivered to be the final draft of that time. Any
additional editing beyond this final, second edit will be billed at the current
hourly rate listed on our website. The Full Length Reel product does not include
the editing feedback process described in this paragraph.
Video - Highlight Reel - "editing feedback" is defined as follows: Music
Swaps: Copyright laws prohibit the use of licensed music, but you may choose to
change the genre of music in your Highlight Reel; Adding or Removing: You may add
or remove Bella photos from your video and we will add up to 5 photos for you. We
do not add footage to the Highlight Reel because the Documentary Reel contains all
the key moments of your day. You may always remove a video clip or sound bite from
your movie.Reordering the Sequence of Events: You may change the order of the depicted
events.
Additional Video Services: On the day of your wedding, you may decide that you want
additional video coverage that was not included in your original contract. If the
filmmaker's schedule permits, s/he will do so but please note, for the first hour
you will be charged an overtime rate of $200/hour. If you request more than 1 hour
of overtime, you will be charged the coverage price that is closest to the total
amount of hours incurred on your day. This request can be made verbally to your
filmmaker the day of your wedding.
Bella Pictures warrants that all album and video products you purchase from us shall
be free from material defects in materials or workmanship during the lifetime of
the original purchaser, excluding normal wear and tear, cosmetic aging, and damage
caused by mishandling or improper storage. EXCEPT AS SET FORTH IN THE FOREGOING
SENTENCE, AND TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICES AND GOODS, INCLUDING
PHOTOGRAPHS AND VIDEO, PROVIDED HEREUNDER ARE PROVIDED "AS IS," WITHOUT
ANY WARRANTY OF ANY KIND AND BELLA PICTURES HEREBY DISCLAIMS ALL OTHER WARRANTIES,
WHETHER EXPRESS, IMPLIED OR STATUTORY, INCLUDING WITHOUT LIMITATION ANY WARRANTIES
OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSES.
IN NO EVENT SHALL BELLA PICTURES NOR ANY OF ITS THIRD PARTY SERVICE PROVIDERS BE
LIABLE TO YOU FOR ANY INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES OF
ANY KIND, EVEN IF BELLA PICTURES HAS BEEN ADVISED OF THE POSSIBILITY THEREOF. IN
THE EVENT THAT ANY LIABILITY IS IMPOSED ON BELLA PICTURES FOR ANY REASON WHATSOEVER
HEREUNDER, THE AGGREGATE AMOUNTS PAYABLE BY BELLA PICTURES TO YOU BY REASON THEREOF
SHALL NOT EXCEED THE FEES PAID BY YOU FOR THE SERVICES. SOME JURISDICTIONS LIMIT
OR DO NOT PERMIT DISCLAIMERS OF LIABILITY, SO THIS PROVISION MAY NOT APPLY TO YOU.
This agreement will be governed by and interpreted in accordance with the laws of
the State of California without regard to conflict of law provisions. In the event
any provision of this agreement is held by a proper authority to be prohibited by
law or unenforceable, such provision shall be amended and interpreted to accomplish
the objectives of such provision to the greatest extent possible under applicable
law and the remaining provisions will continue in full force and effect. Waiver
of any breach or failure to enforce any term of this agreement will not be deemed
a waiver of any subsequent breach or right to enforce which may thereafter occur.
This agreement contains the final, complete, and exclusive agreement of the parties
relative to the subject matter hereof and supersedes all prior and contemporaneous
understandings and agreements relating to its subject matter.