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Satisfaction Guarantee

We are a company you can trust! Our 100% Satisfaction Guarantee provides you with the reassurance that we are going to do everything in our power to make sure you have the best client experience with us – from the top quality “certified” photographers/videographers you will be matched to, to the outstanding customer service you will receive, to the top-of-the-line albums you will receive. We go above and beyond to make sure you are 100% happy with your Bella experience.
Here's how:

Our unique approach:

With our thoughtful team approach, each individual team member is in place to excel in their role – giving you the best customer service, the best coverage quality and the best albums designed to your specifications.

Personalization and Flexibility:

We will assist you in customizing a package best suited to your needs. You have ultimate flexibility and will never be locked in to purchasing products or services that you don’t want. When it comes to matching you with your wedding photographer, we will assess your photography style preference and connect you with a perfect fit. When it comes to designing your Wedding album, you will choose all the details to include in the album and our talented team of designers will interpret your vision into a beautiful keepsake that you will treasure for a lifetime.

Quality Service and Planning Tools:

We are available to assist you every step of the way--throughout your wedding planning, on your wedding day and after your wedding. Unlike other photographer/videographers who do not return your calls in the timely manner, our team will always be looking after you. We will reach out to you whenever there is something to be done, such as providing your photographer with your wedding day schedule or starting your album. You can trust us to follow up with you when we say we will! In addition, we have customized tools in place to help you organize your photography and videography coverage so that everyone is on the same page and nothing is left out! From mapping out your photographer’s timeline on our planning website, to organizing your photos on our online wedding gallery to selecting your preferences in our online album planner, we provide you with easy to use tools to keep your wedding photography organized.

Accountability:

At Bella, we make sure to "cross our "T"s and dot our "I"s every time" - we hold ourselves accountable thus we are able to back ourselves by our guarantee. This means we double and triple check everything we do. For example our photographers/videographers always carry back-up equipment to each wedding. We have back-up photographers ready to go, should an unforeseen situation arise where the photographer can not get to the wedding. Also our back-up photographers are Bella certified so there are no quality concern issues should they need to be brought in AND we make sure they have all the same details of the style requests and must have shots the original photographer would have had.

Recourse:

What if something does go wrong? If something does not go exactly according to plan – there are always going to be changes, delays or things that just don’t turn out the way you had planned them to – in these situations Bella is there for you! We have a full customer service and creative team standing by post wedding to make sure you get the attention you deserve even after your wedding – unlike other photographers/videographers who simply don’t respond to clients post-wedding requests or concerns, we work with you up until your album is in your hands to ensure high quality service each and every step of the way.

We take our jobs very seriously at Bella – we know this is a once in a lifetime opportunity and that there are no second takes – that is why we are proud to say that after 15,000 weddings we can say we have more than 95% Customer Approval rating and can back ourselves with our 100% Satisfaction Guarantee!





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