Frequently Asked Questions - Albums

After your images are posted, log into your account and click on " View My Pictures" ; select the image numbers that you would like to use within your album. Then click on the Reminders tab at the top of your page and click on the album you would like to build. Enter the image numbers into the online form, along with any comments or special requests.

Within 4-6 weeks you will receive an email containing a link with an online proof of your album. Once you review the proof, you will be able to send any comments or changes requested back to the Design Team. The Design Team will then implement the changes and send you a new proof within 2 weeks.

Once you approve your design, you have the option to select your cover, color, and any other options or additions to complete your album.

Unfortunately no. By accepting your album, you are also accepting the additional album details you provided in the online album planner including gilding color, imprinting text and imprinting color, cover type and cover color. Final production will begin immediately upon approval so no changes are allowed after this time.

When you approve your album, you will be asked to submit your album shipping address. Please note that a signature is required for delivery of your album and that someone must be present to sign at the address you provide. Business addresses are suggested. If we are unable to deliver your album to the provided shipping address, additional reshipping fees may apply.

It depends on the type of album you purchased. Albums with standard layouts include proofing service only. After submitting your preferences, you will be able to review an online proof of your album within 8 weeks. The album proof enables you to verify that all images selected were included in the album. If additional images or changes are requested, a revision fee will apply.

Albums with custom design come with drafting services. Our album design team will create a first draft of your album design within 8-10 weeks and you will be able to review it online. You may either approve or submit edits to your first draft. If your requested changes involve swapping in new images, you may request up to 3 new images not selected in the original image selection. Complex revision requests (such as those requesting extensive retouching or changing the album design style) may incur a revision fee. If a revision fee applies, you will be contacted with a quote before the changes are made. Additional draft fees apply if you request drafts beyond your contracted number. For albums purchased before November 1, 2009, 3 drafts are included at no charge. For albums purchased after November 1, 2009, 2 drafts are included at no charge. Revision and draft fees start at $100/hour and vary based on the complexity of your request. Each round of revisions takes an additional 4-6 weeks to fulfill.

You may request to include special details from your wedding day in your album. Details such as wedding colors, invitations and toasts may be incorporated into backgrounds on some album pages (custom design layout only) if these elements were photographed. Additional charges may apply for more customized style requests, such as including wedding vows or music lyrics. Special requests must be included in the Notes to Designer section when submitting your design preferences.

To make your album uniquely yours, you will select all of the images that are to be included in your album. The maximum number of images may not be more than twice the amount of the total number of album pages. For example, maximum 60 images for a 30-page album.

          album-styles

• Matted Albums offer a combination of both matted photographs and 2 full page magazine style panoramic pages. Custom design services and drafting is included. Matted albums come with cameo cover and the Traditional design style only due to the inherently traditional construction of the album. Additional panoramic spreads may be added for an additional charge with a limit of 1 panoramic spread for every 10 album pages.
• Flush-Mount albums are our most popular album style offering the ultimate flexibility and personalization. Custom design services and drafting is included. You may choose cameo or photo cover and one of Bella’s 3 design style options:
  • Traditional - a classic style layout, consisting of simple black backgrounds and classic layout choices.
  • Modern - a contemporary style layout consisting of asymmetrical layouts and liberal use of photos as backgrounds.
  • Artistic - a scrapbook style layout, consisting of edgy layouts and liberal use of photos as backgrounds.
• Photobooks are an amazing value. Photobooks come with photo covers and lay-flat, pearlized pages. Standard layout with proofing included for photobooks.
• Gift books are the perfect accompaniment to any Bella package. Gift books are sold in sets and come with photo covers and sturdy, glossy pages. Gift book sets can be ordered as clones of the main album or as unique gift books. Unique gift books come with custom design and this design applies to all gift books in the set.

Depending on which album you purchase, your album will come with one of the two layout styles we offer:

• Standard Layout: Standard layout allows you to show off the beauty of your day through a classic, clean approach. Page layout consists of 1 or 2 images per page selected by you. Images are presented with black backgrounds. For optimal aesthetic results, we suggest that no more than half the pages contain two images, which allows for dramatic full-page images. Option to upgrade to custom design is available at an additional charge for wedding books and photo books (not available on the traditional albums) . Wedding books (purchased prior to November 1, 2009), Photobooks, and Traditional albums offer this layout style.
• Custom Design Layout: Custom design is a layout personalized by our talented album design team using images and a design style hand selected by you. Page layout varies throughout the album and ranges from scrapbook layout with multiple images to panoramic spreads. Backgrounds are personalized with wedding colors, flowers and other details from the wedding. Flush mount and matted albums as well as wedding books (purchased after November 1, 2009) offer custom design.

We are here to walk you through every step of the process and to make sure that your wedding album will be the cherished family heirloom that you want it to be. If you have any questions, please contact our Client Experience Team at party@bellapictures.com.

Bella Pictures warrants that all album products you purchase from us shall be free from substantial defects in materials or workmanship during the lifetime of the original purchaser, excluding normal wear and tear, cosmetic aging, and damage caused by mishandling or improper storage.

Additional costs may be incurred in three ways; by changing your album product, requesting extensive custom design work and/or requesting additional revisions beyond your contracted amount.

1. Album product changes may incur additional cost and include changes to cover type (e.g. glove leather), changes to album type (e.g. from flush mount to matted) or changes to album size (e.g. from 10x10" to 12x12"), and/or increasing your page count
2. If you request extensive custom design work after the design process has begun, you may be assessed revision fees at an hourly rate of $100. All costs will be quoted to you before proceeding with any changes so that you can approve them. This may include changing your album design style, adding multiple images after the design process has begun, requesting the usage of non-Bella images, inserting special details such as vows and lyrics that were not photographed, or extensive custom retouching. Note that you may replace up to 3 additional images after your design process has begun.
3. If you request additional drafts beyond your contracted amount, you may be assessed a draft fee of $100/draft.

The first draft will be produced approximately 8-10 weeks from the time you submit your design and image selections. Once a draft is available for your review, you will be notified via email and a link to view your draft online will be available in the album planner. You will then have the opportunity to accept the draft or request revisions. The turnaround time for most draft revisions is 4-6 weeks, depending on the complexity of the changes requested. When you've approved the final album draft, your album goes to production. You can expect to receive your album in hand approximately 12 weeks after you've approved your final draft.

You may check the status of your album at any time throughout the process by visiting the Album Planner located in the My Account section of your wedding website.

For most albums, completion of your album will take approximately 6 months from start to finish which includes drafting, production, and final delivery. You can help ensure the process moves as quickly as possible by responding promptly and thoroughly with feedback on drafts and confirming approval of your final draft. Traditional albums are produced within 8 weeks and do not include drafting.

Your album should be a unique expression of your tastes and preferences, and you'll have a great deal of control over the appearance of the finished album. Depending on the album type that you reserved, you may specify your choice of the following:

* Album Design Style
* Cover type
* Cover image
* Cover imprinting
* Page edge gilding
* Images included